Published date: 28 February 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 5 April 2024, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

  • Miscellaneous software package and computer systems - 48900000

Location of contract

BN7 2DZ

Value of contract

£0

Procurement reference

IT-555-9-JPS1314

Published date

28 February 2024

Closing date

5 April 2024

Closing time

12pm

Contract start date

10 June 2024

Contract end date

9 June 2031

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Provision of IT Service Management and IT Asset Management Solution to be uses across Surrey Police and Sussex Police

More information

Links

Additional text

Sussex and Surrey Police (S&SP) aims to replace their existing ITSM tool with a commercial, off the shelf product that will support the authorities Target Operating Model (TOM) strategy. The objective is to improve efficiency of critical service management operations, aligning multiple teams, introducing new functionality and levels of automation to improve the customer and user experience.

This tender opportunity will be run as a two-stage process as detailed below.'

Stage One: Will enable all suppliers to respond to the Company questionnaire and technical questionnaire based around the requirement with appropriate detail, Combined with pricing for your proposed solution. All Tenderers submitting a response in stage one will be notified in writing of their stage one score as well as their ranking position. The top 5 ranked suppliers will be invited to stage two.

Stage Two: Understanding Buyers Needs Demonstrations. Will consists of the top 5 rank supplier after stage one evaluations being invited to a scored virtual demonstration via Microsoft Teams. To demonstrate their proposed solution based around scenarios/agenda put forward by the Authority. Scoring will also be combined with a Best and Final Offer (BAFO) on pricing.


Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Michael Bennett

Address

Malling House
Lewes
Sussex
BN7 2DZ
UK

Telephone

07973950488

Email

Michael.Bennett@Surrey.police.uk

Website

www.sussex.police.uk