Published date: 3 March 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 9 March 2022, 1pm

Contract summary

Industry

  • Supply services of personnel including temporary staff - 79620000

  • Other community, social and personal services - 98000000

Location of contract

B70 8SZ

Value of contract

£0 to £5,000

Procurement reference

IT-230-5947-CA DB 9Mar22

Published date

3 March 2022

Closing date

9 March 2022

Closing time

1pm

Contract start date

14 March 2022

Contract end date

30 June 2022

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Community Alarms Officer
Rate of Pay: from £10.83 up to £12.69 per hour
Hours: 28 hours per week
Location: Operations and Development Centre, Oldbury B69 3ES
Start Date: ASAP
Contract type: 12 weeks - temporary

Job Description and Personnel Specification are attached, which also provides more information above the role.

Brief description:

We are looking for enthusiastic individuals who possesses a good working knowledge of the community alarm service including assessing and installing telecare equipment to individuals within their own homes.
You must hold a full driving licence and able to drive the Councils fleet vehicles, both manual and automatic.
You will be required to plan the diary to ensure all assessments are completed as scheduled:
To undertake the installation, demonstration and programming of a range of alarm and Telecare equipment.
To operate the control centre equipment on a 24 hour basis and to receive and answer incoming calls in accordance with the Telecare Service Association Code of Practice policies and procedures and service standards.
To identify the type of emergency, assess the needs of the customer and initiate appropriate action to calls received on a wide range of issues, emergency, medical, social, housing, telecare and care.
To provide a courteous and professional service at all times offering information advice and support when dealing with customers, colleagues, councillors, customers and contractors and take necessary action to conclude the enquiry.
To receive calls from individuals and establishments being monitored for lone worker, Telecare, Telehealth, fire, burglary, temperature control etc and action as appropriate.
Provide an out of hours answering and filtering services for the Authorities repairs and other services, deciding priority and communicate and liaise with trades operatives, contractors and standby supervisors where appropriate.
To undertake safety checks on the vehicle used in the course of these duties.
To provide emergency first aid, and lifting and handling as required

Working Pattern:
4 on 4 off rota pattern. 06:00 to 14:30hrs, 14:00 to 22:30hrs and 22:00hrs to 06:30hrs.
Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs.
An enhanced DBS check with Adults Barring is required for this role.
This post requires mandatory COVID-19 vaccinations.
Please note this advert is also out with our Master Vendor
You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice.
T...

More information

Links

Additional text

The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.
From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.
To submit your documents, you will be required to opt in.
For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.
If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.


Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Debbie Bagnall

Address

1 Providence Place
West Bromwich
West Midlands
B70 8SZ
United Kingdom

Telephone

0121 569 4680

Email

debbie_bagnall@sandwell.gov.uk