Published date: 31 October 2023
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Office-support services - 79500000
Location of contract
England
Value of contract
£354,000
Procurement reference
ROCH001-DN653330-55932118
Published date
31 October 2023
Closing date
17 March 2023
Closing time
11:59pm
Contract start date
1 September 2023
Contract end date
30 August 2025
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
To provide Out of Hours (OOH) call handling service from our OOH hub in Rochdale
Proposal includes the following services;
• Fully managed OOH service covering the existing opening hours of 4.30pm-
• 9am Monday to Thursday, 4.30pm Friday to 9am Monday on weekends and
• all Bank Holidays 24hr
• All systems and licenses relevant to the delivery of the service
• Automated Management information
• Monthly service review meetings
• KPIs as per the current contract
Resource and Planning
• Forecasting and Planning
• Long term capacity Planning
• Short term Planning
• Performance Analysis
• Scheduling
• Holiday Management
• WFM Administration
• Intraday Performance Management
• Reporting
Award information
Awarded date
22 June 2023
Contract start date
1 September 2023
Contract end date
31 August 2025
Total value of contract
£354,000
This contract was awarded to 1 supplier.
Agilisys Ltd
Address
Scale Space, 2nd Floor, Imperial College, White
City Campus, London W12 7RZReference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Philip Stephens
Address
4th Floor, Waterside House
Waterside Plaza
Sale
M33 7ZF
England
Telephone
+44 1619121616
philip.stephens@star-procurement.gov.uk
Website
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Closing: 17 March 2023, 11:59pm
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