Published date: 20 October 2023
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
IT services: consulting, software development, Internet and support - 72000000
Location of contract
E16 2QU
Value of contract
£0
Procurement reference
ITTN251
Published date
20 October 2023
Closing date
20 November 2023
Closing time
12pm
Contract start date
12 May 2024
Contract end date
11 May 2027
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
The London Borough of Newham would like to notify the market of a published procurement procurement for an Electronic Call Monitoring System For Domiciliary Care
• Newham Council currently has 24 Providers on its independent Living and Support Services (ILSS) Framework, delivering bespoke care and support that maintains and improves wellbeing, independence and resilience appropriate to individual Customer circumstances, prevailing state of health, and personal aspirations - to live a full a life as possible: safe and independent at home.
• The council mandates that providers on its ILSS framework use its procured Electronic Call Monitoring (ECM) system as a core requirement, to ensure the successful delivery and assurance of the service contract. This is used to log calls made in resident's homes and other locations in the community. It is used by the Council to review Providers' performance under the contract, match commissioned care hours to the actual hours delivered, and to generate automatic invoices for Providers in Finance Manager.
• Newham Council are seeking to procure an ECM system that includes the following components:
o Electronic Medications Administrations Record System
o Electronic Call Logging
o Family and Friends Portal
o Invoicing and Payment
o Reporting
It would also be beneficial but not essential if your solution can also provide one or both of these elements:
o Scheduling
o Care planning
We would like potential providers interested in delivering these services to submit a bid.
The tendering exercise will be undertaken using the electronic tendering system 'Oracle Fusion' to participate please ensure that your company registers on Oracle Fusion via the link below.
https://elyq.fa.em3.oraclecloud.com/fscmUI/faces/PrcPosRegisterSupplier?prcBuId=300000002089195
More information
Previous notice about this procurement
Electronic Call Monitoring and Scheduling Solution
- Early engagement
- Published 12 May 2023
About the buyer
Address
Building 1000,Dockside Road
LONDON
E162QU
England
Share this notice
Closing: 20 November 2023, 12pm
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