Published date: 6 February 2018

Closed early engagement


Closing date: 21 February 2018

Contract summary

Industry

  • Industry specific software package - 48100000

  • Document creation, drawing, imaging, scheduling and productivity software package - 48300000

  • Business transaction and personal business software package - 48400000

    • Database and operating software package - 48600000

    • Software package utilities - 48700000

    • Miscellaneous software package and computer systems - 48900000

    • Software programming and consultancy services - 72200000

    • Data services - 72300000

    • Internet services - 72400000

    • Computer-related services - 72500000

    • Computer support and consultancy services - 72600000

    • Computer network services - 72700000

    • General public services - 75110000

    • Supporting services for the government - 75130000

    • Business and management consultancy and related services - 79400000

    • Miscellaneous business and business-related services - 79900000

Location of contract

UB9 4LH

Procurement reference

Customer Experience Programme Suppliers' Event

Published date

6 February 2018

Closing date

21 February 2018

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Chiltern District Council and South Bucks District Council are holding a Supplier Event to provide information about the work we are doing to improve customers' experience through transforming the way we deliver our services. We require new technology to support this transformation and would like to invite suppliers to attend to understand our high-level requirements prior to embarking on a procurement exercise.

Please take into account, we are considering our methods for procurement with a view to potentially using the G Cloud Framework.
The two Councils have worked closely together since 2011 and are managed by a Joint Chief Executive and shared senior management team. We now deliver all services jointly, which has successfully delivered significant financial savings. In 2016, the Councils agreed to move to our next phase of joint working entitled 'Stronger in Partnership'. This is comprised of a number of transformational projects, including the Customer Experience Programme, which will ensure that our service delivery focuses on meeting our customers' needs.

This focus of this programme includes centralising contact into Customer Services, investing in technology and process re-design to ensure that we answer as many queries as possible at the first point of contact. Our ambition is to significantly improve our digital offering, ensuring our customers can access and report issues at their convenience via a Customer Account, accessible from any device. This will include mapping, document upload and payments. Data rich Customer Services will enable the Councils to analyse our customers' needs and shape our services accordingly.

The following technology components will be required as part of this Programme:
• Customer Account
• CRM Lite
• Integration Engine
• Web Forms

We are holding a suppliers session, the details of which are provided below. If you would like to attend the event, please contact Nicola Ellis, Head of Customer Services at nellis@chiltern.gov.uk to register your interest. Nicola is available on 01494 732231 if you have any questions.

Date: 22nd February 2018
Time: 13:00 to 16:00
Location: South Bucks District Council, Capswood, Oxford Road, Denham, Uxbridge, UB9 4LH
Contact: Nicola Ellis, Head of Customer Services (nellis@chiltern.gov.uk)

More information

Additional text

Chiltern District Council and South Bucks District Council are holding a Supplier Event to provide information about the work we are doing to improve customers' experience through transforming the way we deliver our services. We require new technology to support this transformation and would like to invite suppliers to attend to understand our high-level requirements prior to embarking on a procurement exercise.
Please take into account, we are considering our methods for procurement with a view to potentially using the G Cloud Framework.
The two Councils have worked closely together since 2011 and are managed by a Joint Chief Executive and shared senior management team. We now deliver all services jointly, which has successfully delivered significant financial savings. In 2016, the Councils agreed to move to our next phase of joint working entitled 'Stronger in Partnership'. This is comprised of a number of transformational projects, including the Customer Experience Programme, which will ensure that our service delivery focuses on meeting our customers' needs.
This focus of this programme includes centralising contact into Customer Services, investing in technology and process re-design to ensure that we answer as many queries as possible at the first point of contact. Our ambition is to significantly improve our digital offering, ensuring our customers can access and report issues at their convenience via a Customer Account, accessible from any device. This will include mapping, document upload and payments. Data rich Customer Services will enable the Councils to analyse our customers' needs and shape our services accordingly.
The following technology components will be required as part of this Programme:
• Customer Account
• CRM Lite
• Integration Engine
• Web Forms

We are holding a suppliers session, the details of which are provided below. If you would like to attend the event, please contact Nicola Ellis, Head of Customer Services at nellis@chiltern.gov.uk to register your interest. Nicola is available on 01494 732231 if you have any questions.
Date: 22nd February 2018
Time: 13:00 to 16:00
Location: South Bucks District Council, Capswood, Oxford Road, Denham, Uxbridge, UB9 4LH
Contact: Nicola Ellis, Head of Customer Services (nellis@chiltern.gov.uk)

About the buyer

Contact name

Nicola Ellis

Address

Council Offices
AMERSHAM
HP65AW
England

Telephone

01494 732231

Email

nellis@chiltern.gov.uk

Website

www.chiltern.gov.uk