Published date: 7 July 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Closing: 28 July 2020

Contract summary


  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

L3 9LQ

Value of contract


Procurement reference

SP01 - GG

Published date

7 July 2020

Closing date

28 July 2020

Contract start date

1 August 2020

Contract end date

31 March 2022

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



The requirements are as follows:

Provision of ICT Support Services

Blue Orchid wishes to ensure that we can continue to meet the needs of our customers and have a robust IT system. In order to achieve this, we require an organisation to provide IT support as follows:

• Provision of standard 9-5 support for in house and remote users
• Number of users expected is to be 25
• Pro-active monitoring of systems and full preventative support and maintenance
• Provision of emergency out of hours support - dedicated number/team
• Full Back Up and Mirroring of Servers / PCs / Laptops
• Microsoft Certification
• Anti-Virus provisioning, with full preventative support and maintenance
• Full account management reporting each quarter
• Support to maintain GDPR compliance
• RMM Software
• Hardware and Software upgrades
• Pro-active Internet monitoring and Support
• 24-month Term Contract, with annual performance review with 24-month renewal options, or until the ERDF project ends

Additionally we require the provider to manage the monthly subscription of our MS Office Premium Licences and MS CRM Dynamic Customer Service Enterprise licences and provide a monthly licence cost for each.
The successful tenderer(s) will be required to provide management information to meet the needs of Blue Orchid including evidence that they are be Cyber Essentials Certified or ISO/IEC 27001 certified. If required, you will be asked to submit a security plan that explains how you will ensure that Blue Orchid or personnel data will be protected.

Note: Blue Orchid currently has a provider of ICT Support Services including the winning provider will be required to liaise with the provider and ensure a seamless transition.

More information


About the buyer


Suite 401, Cotton Exchange Building
L3 9LQ