Published date: 22 October 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 19 November 2021, 3pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

Northern Ireland

Value of contract

£100,000 to £500,000

Procurement reference

BIP637617760

Published date

22 October 2021

Closing date

19 November 2021

Closing time

3pm

Contract start date

1 April 2022

Contract end date

31 March 2027

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Museum is retendering its Booking, Events, Retail and Membership contract to support the rapidly changing needs of our customers and visitors, and to maximise revenue potential by securing the most cost-effective and fit-for-purpose ticketing and retail solution.
The main goals driving the project are to:
1. Ensure business continuity by providing a robust, resilient, and reliable Bookings, Events, Retail and Membership service
2. Provide a more efficient, effective, fit for purpose customer service for bookings, events, retail and membership to secure the current Self Generated Income (SGI) and develop incremental SGI streams
3. To improve the delivery of public services through better use of inputs and outputs

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

About the buyer

Contact name

Ian Cameron

Address

153 Bangor Road
HOLYWOOD
BT18 0EU
UK

Telephone

02890428428

Email

info@nmni.com