Published date: 6 December 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 7 January 2022, 12pm

Contract summary

Industry

  • Devices for the elderly - 33196100

  • Devices for the disabled - 33196200

  • Call centre - 79512000

    • Alarm-monitoring services - 79711000

    • Community action programme - 85322000

    • Other community, social and personal services - 98000000

    • Services provided by extra-territorial organisations and bodies - 98900000

Location of contract

HP1 1HH

Value of contract

£370,000

Procurement reference

IT-285-6010-CPU00497PPME

Published date

6 December 2021

Closing date

7 January 2022

Closing time

12pm

Contract start date

21 September 2022

Contract end date

20 September 2025

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Pre-procurement Market Engagement for Call Monitoring and Emergency Responder Service
Since November 2001 the Council has outsourced its alarm call monitoring service to external organisations for the provision of 24hr support for older and vulnerable people.
Following a review of how the current service is delivered the Council is now

The Council has decided to review how the current service is delivered and is now seeking input from the market to ensure that the service being delivered reflects the needs of our current service users and provides value for money.
This service will seek to improve independence for older and vulnerable people. The main areas of focus should include, but are not limited to:
o delivering a call monitoring service
o providing emergency response
o monitoring of various assistive technology equipment
o signposting to relevant and local support organisations

Organisations interested in taking part in the Pre-procurement Market Engagement can register on the portal www.supplyhertfordshire.uk to download the Summary of Service description and the simple questionnaire document which should be returned via the Supply Hertfordshire portal by 12 noon on 7 January 2022.
Clarification questions can be sent via the portal up to 4pm on 31 December 2021.

More information

Links

Additional text

Information is available from the Supply Hertfordshire portal www.supplyhertfordshire.uk you will need to register on the portal (if not already registered) to download the information and the questionnaire.
The questionnaire should be returned via the portal by 12 noon on 7 January 2022 if you would like to take part in the pre-procurement market engagement process.

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Sue Foster (DBC)

Address

The Marlowes
Hemel Hempstead
Hertfordshire
HP1 1HH
United Kingdom

Telephone

01442 228346

Email

sue.foster@dacorum.gov.uk

Website

www.dacorum.gov.uk