Published date: 4 April 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 19 March 2024, 1am

Contract summary

Industry

  • Survey services - 79311000

Location of contract

United Kingdom

Value of contract

£239,931

Procurement reference

ORR/CT/23-69

Published date

4 April 2024

Closing date

19 March 2024

Closing time

1am

Contract start date

8 April 2024

Contract end date

30 June 2027

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The overall aim of the Passenger Assist survey is to compile information about passenger use and experience of the Passenger Assist service offered by train and station operators, to monitor those operators' performance over time and ensure that users' needs and expectations are being met on an ongoing basis.

Award information

Awarded date

4 April 2024

Contract start date

8 April 2024

Contract end date

30 June 2027

Total value of contract

£239,931

This contract was awarded to 1 supplier.

MEL Research Ltd

Address

Somerset House, 37 Temple Street, Birmingham, B2 5DP

Reference

Companies House number: 03000946

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

25 Cabot Square
London
E144QA
England

Email

procurementteam@orr.gov.uk