Published date: 3 May 2022

This notice was replaced on 28 February 2023

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 28 February 2023)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

England

Value of contract

£1,741,000

Procurement reference

MANC001-DN607240-41696261

Published date

3 May 2022

Closing date

6 June 2022

Closing time

11am

Contract start date

23 November 2023

Contract end date

23 November 2028

Contract type

Service contract

Procedure type

Negotiated procedure

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Manchester City Council are looking for a solution with flexible capacity; this will include but not exclusively require over 300 users to be able to use the system at any given time and include sufficient storage capacity. There must also be the ability for the solution to have flexibility for the 20% capacity growth within the pricing structure. The following teams are in scope of this project:

• Community Safety - ASBAT
• Compliance & Enforcement, which includes:
o Trading Standards
o Environmental Protection Team
o Food, Health & Safety and Airport Team
o Licensing & Out of Hours Teams
o Environmental Crimes Team
o Neighbourhood Compliance Teams
o Housing Compliance Team
o Compliance Support Team
• Licensing - Premises, Taxi and Taxi Compliance

Manchester City Council (MCC) wish to procure a case management system to replace the current case management system. The new case management system should allow the following business capabilities:

• Case Management
• CRM and collaboration
• Document Management and Reporting
• Mobile Technology
• Resource Management
• System Integration
• Programme Management
The term of the Contract will be for an initial 5 years post implementation, with the option to extend for up to 4 years in total as stated below. Extension up to 2 years + up to 2 Years. Should a full 2 years not be taken on either of the extensions the option to extend further up to the full 4 years may be taken.

More information

Additional text

Manchester City Council are looking for a solution with flexible capacity; this will include but not exclusively require over 300 users to be able to use the system at any given time and include sufficient storage capacity. There must also be the ability for the solution to have flexibility for the 20% capacity growth within the pricing structure. The following teams are in scope of this project:

• Community Safety - ASBAT
• Compliance & Enforcement, which includes:
o Trading Standards
o Environmental Protection Team
o Food, Health & Safety and Airport Team
o Licensing & Out of Hours Teams
o Environmental Crimes Team
o Neighbourhood Compliance Teams
o Housing Compliance Team
o Compliance Support Team
• Licensing - Premises, Taxi and Taxi Compliance

Manchester City Council (MCC) wish to procure a case management system to replace the current case management system. The new case management system should allow the following business capabilities:

• Case Management
• CRM and collaboration
• Document Management and Reporting
• Mobile Technology
• Resource Management
• System Integration
• Programme Management
The term of the Contract will be for an initial 5 years post implementation, with the option to extend for up to 4 years in total as stated below. Extension up to 2 years + up to 2 Years. Should a full 2 years not be taken on either of the extensions the option to extend further up to the full 4 years may be taken.

About the buyer

Contact name

Max Woods

Address

Level 3
Town Hall Extention
Manchester
M60 2LA
England

Telephone

+44 1612347878

Email

maxime.woods@manchester.gov.uk

Website

http://www.manchester.gov.uk