Published date: 30 December 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 19 December 2022, 11am

Contract summary

Industry

  • Business transaction and personal business software package - 48400000

  • Administration services - 75100000

Location of contract

Any region

Value of contract

£5,000,000

Procurement reference

tender_337623/1162060

Published date

30 December 2022

Closing date

19 December 2022

Closing time

11am

Contract start date

3 January 2023

Contract end date

31 May 2023

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION *****

This procurement is being concluded following a mini competition under the Crown Commercial Services RM6181 - Outsourced Contact Centre and Business Services.


Brief Description of Requirement

UK Shared Business Services on behalf the Department for Business, Energy & Industrial Strategy (BEIS) (the Contracting Authority) wishes to establish a Contract for the provision of Contact Centre and Application Processing Services.

While the Department for Business, Energy & Industrial Strategy (BEIS) (the Contracting Authority) has several schemes in place to support households and businesses with energy bill costs this winter, only three are relevant to this specification:

- Energy Bills Support Alternative Funding Scheme (EBSS AF)
- Alternative Fuel Payment Alternative Funding (AFP AF)
- Non-Domestic Alternative Fuel Payment Scheme (ND AFP)

The Contracting Authority requires one Supplier to:

1. deliver a telephony service which provides support to consumers applying for the schemes; and
2. process applications.

Award information

Awarded date

22 December 2022

Contract start date

3 January 2023

Contract end date

31 May 2023

Total value of contract

£1,942,930.11

This contract was awarded to 1 supplier.

ARVATO LIMITED

Address

UNITED KINGDOM

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Polaris House
Swindon
SN2 1FF
England

Email

professionalservices@uksbs.co.uk