Published date: 24 April 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 18 October 2023, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

West Midlands

Value of contract

£2,476,924

Procurement reference

WOLVCITY001-DN686593-31332194

Published date

24 April 2024

Closing date

18 October 2023

Closing time

12pm

Contract start date

28 March 2024

Contract end date

27 March 2027

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Wolverhampton City Council are awarding a contract following a further competition for the provision of an Omnichannel solution using Crown Commercial Services Network Services 3 framework Lot 4c: Contact Centre Services. The Omnichannel solution includes Telephone, Email, Text, Chatbot, Webchat and Social media.

Within the scope of the project are five separate Contact Centres covering, Wolverhampton City Council's Revenues and Benefits, Customer Services and the Social Care Team (a combination of Children's and Adults), Wolverhampton Homes and West Midlands Pension Fund.

The contract has been awarded for an initial period of 3 years with an option to extend for 2 + 1 + 1 years.

Award information

Awarded date

23 January 2024

Contract start date

28 March 2024

Contract end date

27 March 2027

Total value of contract

£2,476,924

This contract was awarded to 1 supplier.

Charterhouse Voice & Data Limited

Address

17 St. Helen's Place, London, EC3A 6DG

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Barry Greenwood

Address

Civic Centre
St Peters Square
Wolverhampton
WV1 1RL
England

Email

barry.greenwood@wolverhampton.gov.uk

Website

http://www.wolverhampton.gov.uk