Published date: 19 July 2017
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Helpdesk and support services - 72253000
Helpdesk services - 72253100
Location of contract
B7 4HW
Value of contract
£83,742 to £113,667
Procurement reference
20170719163012-34952
Published date
19 July 2017
Closing date
6 January 2017
Contract start date
30 June 2017
Contract end date
29 June 2020
Contract type
Service contract
Procedure type
Not applicable
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
WMFS currently utilise 'Web Help Desk' to manage their ICT incident, problem, change and request fulfilment tickets. WMFS are planning to replace Web Help Desk with a new solution that is stable, reliable and easy to use, and which can provide better reporting and support an improved customer experience.
WMFS requires a software solution that will deliver standard ITSM functionality - a 'Tier 2' ITSM solution to deliver core 'standard' ITSM functionality, ideally using a simple an intuitive collaborative approach - to replace the current tool - with optimal implementation time, tailoring and cost.
Award information
Awarded date
30 June 2017
Contract start date
30 June 2017
Contract end date
29 June 2020
Total value of contract
£113,667
This contract was awarded to 1 supplier.
Ivanti
Address
3 Arlington Square ,
Downshire Way
Bracknell ,
RG12 1WAReference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Gerri Turner
Address
99 Vauxhall Road, Nechells
Birmingham
B7 4HW
ENG
Telephone
+44 1213806174
Website
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Closing: 6 January 2017
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