Published date: 22 September 2020

This notice was replaced on 8 April 2021

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 8 April 2021)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Customer services - 79342300

  • Cleaning services - 90910000

Location of contract

Yorkshire and the Humber

Value of contract

£3,100,000 to £3,100,000.01

Procurement reference

3048a

Published date

22 September 2020

Closing date

23 October 2020

Closing time

12pm

Contract start date

1 April 2021

Contract end date

31 March 2022

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Service providers are required to provide, proactive, highly flexible, customer focused, customer service, and cleaning teams to deliver a competent standard of customer service and facilities presentation across SYPTE's sites, to a standard which is acceptable to both customers and relevant stakeholders. It is necessary that customer service and cleaning service teams work in a fully integrated and collaborative manner.

SYPTE's portfolio includes but is not limited to;

• Head Office Premises
• Transport Interchanges
• Park & Ride sites
• Mini Interchanges
• Satellite sites
• Rail sites
• 'On street' Infrastructure (bus stops, bus shelters and information totems)

These facilities are located throughout South Yorkshire.

SYPTE's Transport Interchanges currently experience footfall in excess of Seventeen million customers per annum.

The Contract will run from 1 April 2021 to 31 March 2022 with an estimated contract value of £3.1 million. As tenderers will note the estimated value of this one year contract is £3,100,000.00, this figure also indicates the available budget in place for the provision of these services. SYPTE reserves the right following full evaluation that if the preferred tenderer's submitted price exceeds this figure post tender negotiations will take place to review and reduce the services proposed and if agreed this would be set out in the contract document. If post tender negotiations with the preferred tenderer cannot be successfully agreed SYPTE further reserves the right to discount this tender and to deem the next ranked tenderer the preferred tenderer and carry out the same process and so on until satisfactory agreement can be reached.

More information

Additional text

Full documentation can be obtained from https://sypte.co.uk/WhatWeDo/Contracts

About the buyer

Contact name

-

Address

11 Broad Street West
SHEFFIELD
S12BQ
England

Telephone

-

Email

tendering@sypte.co.uk

Website

https://sypte.co.uk/WhatWeDo/Contracts