Interim IT Support Assistant

Contract summary

Industry

• Supply services of personnel including temporary staff - 79620000

Location of contract

West Midlands, London

Value of contract

£0 to £10,107

Procurement reference

PROC.04.0149

Published date

4 October 2018

Closing date

17 September 2018

Contract start date

8 October 2018

Contract end date

28 December 2018

Contract type

Service contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

Role Description

• Customer Service focussed
• Service Desk Analyst tasks
• Answer the service desk phone - log all incidents and service requests in Service Manager
• Monitor the service desk inbox - if any email submissions come in which are incidents or service requests, log them into Service Manager
• Dealing with 1st line support calls - resolving issues with Office 2013 suite of applications - Word, Excel PowerPoint, Outlook
• Install image to new Surface Pro computers (someone else will need to add them into SCCM)
• Deal with hardware incidents - e.g. docking station problems, monitor issues, replacing keyboards and mice etc
• Assist with any video conferencing setups required and resolving issues
• Configuring iPhones for new starters
• Configuring profiles on Surface pros for new starters
• Updating all asset movements in the asset lists
• Assist with disposal of redundant IT kit
• USB disk audit

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More information

Additional text

For further information, please contact: procurement@ofwat.gsi.gov.uk

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Award information

Awarded date

26 September 2018

Contract start date

8 October 2018

Contract end date

28 December 2018

Total value of contract

£10,107

This contract was awarded to 1 supplier.

CERTES COMPUTING LIMITED

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About the buyer

Address

Centre City Tower
7 Hill Street
Birmingham
B5 4UA
England

Email

mailbox@ofwat.gsi.gov.uk