Published date: 9 April 2019

Last edited date: 9 April 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 8 February 2019

Contract summary

Industry

  • Call centre - 79512000

Location of contract

BS20 7AW

Value of contract

£35,000 to £100,000

Procurement reference

SYSTEM 00000060 - AWARD

Published date

9 April 2019

Closing date

8 February 2019

Contract start date

5 April 2019

Contract end date

4 April 2022

Contract type

Service contract

Procedure type

Not specified

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Provision of call handling (and potentially other contact methods) for the Alliance Homes and partners repairs contact service. The service will operate at times outside of core opening hours, some planned times inside of core opening hours together with unplanned business continuity cover. The resulting contract will initially be for a duration of three years with the possibility of a two-year extension.

Further details are contained within the tender documents available through Alliance Homes e-tendering portal.

Award information

Awarded date

15 March 2019

Contract start date

5 April 2019

Contract end date

4 April 2022

Total value of contract

£82,112

This contract was awarded to 1 supplier.

Nationwide Property Assistance

Address

Suite 601 Trigate,
210-222 Hagley Road West,
Oldbury,
West Midlands,
United Kingdom,
B68 0NP

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Nick James

Address

Portishead
North Somerset
-
BS20 7AW
United Kingdon

Telephone

01275 398418

Email

nick.james@alliancehomes.org.uk

Website

http://www.alliancehomes.org.uk