Published date: 10 October 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 5 July 2025, 12:59am

Contract summary

Industry

  • Research services - 73110000

Location of contract

United Kingdom

Value of contract

£256,149

Procurement reference

CF-0003600DQH00000FUqLV2A1

Published date

10 October 2025

Closing date

5 July 2025

Closing time

12:59am

Contract start date

12 September 2025

Contract end date

11 September 2027

Contract type

Service contract

Procedure type

Call-off from a dynamic purchasing system

A mini-competition or direct purchase from a pre-established dynamic purchasing system.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

A short survey of customer satisfaction running during the duration of the Restart Scheme extension. The survey will be conducted over a total of 8 waves between October 2025 - June 2027, achieving a minimum response rate of 503 per Contract Package Area (CPA) per quarter, and reducing in the second year in line with the forecasted reduced Restart caseload, totalling approximately 46,000 responses over the 8 waves.

More information

Previous notice about this procurement

Restart Scheme Extension Customer Satisfaction Survey

  • Awarded contract
  • Published 10 October 2025

Award information

Awarded date

12 September 2025

Contract start date

12 September 2025

Contract end date

11 September 2027

Total value of contract

£256,149

This contract was awarded to 1 supplier.

IFF Research Ltd

Address

5th Floor The Harlequin Building, 65 Southwark Street, London, England, SE1 0HR SE1 0HR

Reference

None

About the buyer

Contact name

DWP Commercial

Address

Caxton House
London
SW1H 9NA
GB

Email

cdabbser.businessservices@dwp.gov.uk