Published date: 29 April 2015
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
IT services: consulting, software development, Internet and support - 72000000
Programming services of application software - 72212000
Data services - 72300000
Research services - 73110000
Experimental development services - 73120000
Research and development consultancy services - 73200000
Design and execution of research and development - 73300000
Administration services - 75100000
Legal advisory and representation services - 79110000
Legal advisory and information services - 79140000
Accounting and auditing services - 79210000
Custom broker services - 79223000
Marketing services - 79342000
General management consultancy services - 79411000
Financial management consultancy services - 79412000
Telephone-answering services - 79510000
Mailing-list compilation and mailing services - 79570000
Supply services of office personnel - 79621000
Detective agency services - 79721000
Collection agency services - 79940000
Location of contract
Any region
Value of contract
£500,000,000
Procurement reference
BAK-2014-Debt Market Integrator-484
Published date
29 April 2015
Closing date
27 March 2014
Contract start date
17 March 2015
Contract end date
16 April 2020
Contract type
Service contract
Procedure type
Negotiated procedure
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
The Cabinet Office, on behalf of HM Government (HMG) has appointed a Private Sector Partner (PSP) to establish, & be majority shareholder in, Integrated Debt Services Ltd, a Company that is capable of delivering a suite of debt management services to a range of UK government departments and other UK Contracting Authorities.
Integrated Debt Services Ltd will offer a range of existing & new services that provide improved debt management & increased net yield through better debt analytics, debt collection, debt enforcement, litigation and fraud & error services and possibly debt sales.
It is expected that the PSP, through Integrated Debt Services Ltd, will have/provide:
1. A proven ability to deliver reliable, high quality & innovative retail debt management services at scale in the UK; or an equivalent proven scale retail debt services delivery capability elsewhere, together with comprehensive & credible evidence of sufficient practical understanding of the UK debt market and experience of successfully adapting retail debt operations to demonstrate the ability to succeed in the UK;
2. A proven ability to manage a supply chain in the debt services arena;
3. A proven ability to adapt services to comply with relevant local legislative, regulatory requirements & good practice;
4. Experience of working successfully in joint ventures or partnerships with the public or private sector;
5. Initial funding; and
6. The ability to grow a sustainable and profitable business.
The debt management services to be provided by the DMI are a comprehensive and integrated suite of debt management services including, but not limited to:
- Analytics (for example but not limited to Predictive Modelling, Collection Optimisation, Purchase and use of Business/Market Intelligence, Decision Analytics, Case Management);
- Collection (for example but not limited to Debt Collection, Case Management, Payments Accounting, Debtor Correspondence, Data Management, Management of third party suppliers of these services);
- Enforcement and Litigation (Debt Collection, Case Management, Payments and Accounting, Debtor Correspondence, Data Management);
- Fraud & error services;
- Debt Sales; and
- Strategic & tactical advice on improving debt yields.
The Departments that are collaborating with the Cabinet Office as 'Initial Customers' of the DMI are Her Majesty's Revenue and Customs (HMRC), the Department for Works and Pensions (DWP), the Student Loans Company (SLC), ) and the Home Office (HO), however, the Cabinet Office envisages the DMI will offer cost effective debt management services to all its customers including other UK Contracting Authorities. As set out in the Contract Notice, the number of Initial Customers was subject to change. The Legal Aid Agency and the Driver and Vehicle Licensing Agency did not become Initial Customers. It is intended instead that they will enter into call off contracts with the DMI company during the term of the Framework Agreement.
More information
Attachments
-
- DMI Framework Agreement.zip
- Framework Agreement
-
- DMI Standard Terms and Schedules.zip
- Standard Terms and Schedules
Additional text
-
HMG will retain a significant minority equity stake in the DMI with corresponding Board representation including an influence in its future strategy and growth. HMG will retain responsibility for UK debt-related policy and legislation.
The DMI will be a non-public corporate entity with a Board and Management team appointed by its owners. Its growth and profitability will be directly linked to its ability to improve debt management and increase net yield for HMG and other customers.
The successful bidder for the role of PSP will acquire and hold equity share capital in the DMI through a Shareholders' Agreement, Articles of Association, Subscription Agreement and other relevant documents.
The Cabinet Office recognises that, in order to provide the services required and achieve the stated objectives, the PSP may use sub-contractors to provide some of the services. It is expected that the DMI will provide the sole route to market for debt management for the Initial Customers.
The DMI services should be flexible, allowing customers of the DMI a choice to procure either a single service or any number of services across the whole range of offerings in order to satisfy individual circumstances, timetables and specific requirements. The Cabinet Office will award to the PSP a Framework Agreement in accordance with the terms of this Notice. Call Off Contracts will then be entered into between the DMI and the Initial Customers. In addition to the Initial Customers referred to above, it is intended that the Framework Agreement will allow the DMI to provide the services specified above to other public sector bodies including but not limited to all UK Government Departments and their Arm's Length Bodies and Agencies; Non Departmental Public Bodies (NDPBs); NHS bodies, Local Authorities and devolved administrations of Scotland and Northern Ireland (together the 'Participating Bodies').
Award information
Awarded date
4 December 2014
Contract start date
17 March 2015
Contract end date
16 March 2020
Total value of contract
£500,000,000
This contract was awarded to 1 supplier.
Integrated Debt Services Limited
Address
8 Fletchers Gate
Nottingham
NG1 2FSReference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Address
Cabinet Office, 4th Floor
1 Horse Guards Road
London
SW1A 2HQ
England
Share this notice
Closing: 27 March 2014