Published date: 30 January 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 10 May 2017

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

Any region

Value of contract

£1,500,000

Procurement reference

STHEL001-DN261432-91831166

Published date

30 January 2018

Closing date

10 May 2017

Contract start date

20 May 2017

Contract end date

20 May 2020

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

St Helens Council has entered a period of significant change, and a number of factors including personnel, support and flexibility have resulted in a desire to review its communication platforms. The aim is to ensure the Council has flexible platforms in place which are fully supported and can adapt to the changing needs of the Council, while enabling modern ways of working for staff including hot-desking, remote and mobile working and a changed relationship with customers including the ways people contact us "channel shift".

Over the coming years, the Council will look to adopt even closer working relationships with partners and stakeholders in the public, private and charitable sectors. The platform and services must take this collaborative approach into consideration.

To meet our requirements for flexibility and agility, and to meet ongoing and future needs, the Council's preferred approach is for a managed service providing a fit for purpose hosted / cloud based communications platform.

The Council is looking to review and consolidate all mobile and landline connections into one single telecoms supplier. Through the use of a hosted / cloud based solution, the core telecoms estate should be rationalised and simplified allowing for the removal of ISDN services.

The contract will be expected to be flexible in terms of technical capabilities, and be able to respond to organisational growth and/or reduction for the duration of the contract.

The contract will initially be awarded for three-years, with an option to extend for a further two years extension (1 + 1), subject to satisfactory service delivery.

It is envisaged the contract commencement date will be from the date the underpinning Nortel Avaya infrastructure and supporting services have been transitioned to, and accepted on, the new platform.

Award information

Awarded date

30 January 2018

Contract start date

31 January 2018

Contract end date

30 January 2021

Total value of contract

£1,093,184

This contract was awarded to 1 supplier.

Telephonica UK Ltd

Address

260 Bath Road, Slough, Berkshire, SL1 4DX, United Kingdom

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Jack Bate

Address

St.Helens Council
St.Helens
WA10 1HF
England

Telephone

01744 676789

Email

jackbate@sthelens.gov.uk