Published date: 28 November 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 3 November 2022, 12am

Contract summary

Industry

  • Telecommunication consultancy services - 71316000

Location of contract

London

Value of contract

£1,092,950.75

Procurement reference

BIP739649870

Published date

28 November 2022

Closing date

3 November 2022

Closing time

12am

Contract start date

9 January 2023

Contract end date

8 September 2023

Contract type

Service contract

Procedure type

Not specified

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The supplier will be required to fully deliver the following key high-level requirements:
•Contact Centre Users will be migrated to Service Cloud Voice from Lightning
•All current processes will continue to function with no degradation
•There will be no negative impact to any internal, external, upstream or downstream systems / processes
•Pilot to be built, productionised, and rolled out to users if successful

More information

Links

Additional text

Awarded via G-Cloud

Award information

Awarded date

3 November 2022

Contract start date

9 January 2023

Contract end date

8 September 2023

Total value of contract

£1,092,950.75

This contract was awarded to 1 supplier.

Softcat Plc

Address

Solar House
Thames Industrial Estate
Fieldhouse Lane
Marlow
SL7 1LW

Reference

None

Supplier is SME?

No

About the buyer

Contact name

Procurement

Address

12 Endeavour Square
London
E20 1JN
UK

Telephone

02070661000

Email

fcaprocurement@fca.org.uk