Published date: 2 July 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 1 August 2019

Contract summary

Industry

  • Health and social work services - 85000000

Location of contract

BS20 7AW

Value of contract

£100,000 to £200,000

Procurement reference

SYSTEM 00000074

Published date

2 July 2019

Closing date

1 August 2019

Contract start date

1 April 2020

Contract end date

31 March 2022

Contract type

Service contract

Procedure type

Restricted procedure (above threshold)

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Alliance Homes is tendering for a 24-hour 365-day service to monitor the community alarm call systems and dispersed alarms provided to approximately 1,250 customers living in a diverse range of sheltered (and one extra care)
housing schemes.

Our core objective is to provide a high-quality customer-centred service that:
 Enables customers to sustain their tenancies and live independently for as long
as possible
 Provides security and peace of mind for residents of our sheltered and extra
care housing schemes
 Delivers exceptional levels of customer satisfaction. (Our corporate target is
that nine out of ten of our customers recommend us to a friend or relative)

The successful provider will deliver a continuous 24-hour call monitoring service for all emergency and non-emergency calls from customers, staff and contractors. Call handlers will be required to accurately assess each presenting situation, summon emergency assistance as appropriate, provide appropriate reassurance to callers who are concerned, upset or anxious, and report all incidents of note to Alliance Homes staff or nominated contractors.

More information

Links

Additional text

Is a Recurrent Procurement Type? : Yes

About the buyer

Contact name

Stephanie Hewitt

Address

Portishead
North Somerset
-
BS20 7AW
United Kingdon

Telephone

01275 398423

Email

stephanie.hewitt@alliancehomes.org.uk

Website

http://www.alliancehomes.org.uk