Published date: 21 December 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 20 January 2022, 12pm

Contract summary

Industry

  • Customer survey services - 79342310

Location of contract

Scotland

Value of contract

£100,000 to £500,000

Procurement reference

BIP652615940

Published date

21 December 2021

Closing date

20 January 2022

Closing time

12pm

Contract start date

7 February 2022

Contract end date

7 February 2024

Contract type

Service contract

Procedure type

Negotiated procedure

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Scottish Water seeks a survey and insights provider to automatically survey residential, non-residential users of our services, as well as housing developers and licensed providers, and to generate data outputs from these surveys. It is also desirable that the platform be capable of employee surveying.

Key requirements
External survey capability via SMS, IVR and email; these surveys each have their own template format and will be triggered by our Microsoft Dynamics platform
Dashboard capability with sentiment analysis
Enables Scottish Water to self-serve on survey creation
Standard API for integration, with native integration to Microsoft Dynamics being highly desirable
It must be possible to geographically curtail the storage and processing of data to UK/EU
Any bidder must be the holder of the Intellectual Property of their solution.

Requirements are described in more detail in the attached Schedule 1

Desirable requirements
Employee surveying capability
Out of the box integration with Workday HR

Procedure
Bidders are to submit one quotation document including:
-Summary of their company, its capability and position in the market - no more than 5 A4 pages
-Their understanding of the Scottish Water ask and how they would fulfil this ask - please limit to 10 A4 pages
-A commercial quotation on initial term for 2 years to satisfy customer experience requirement only

Proposals will be reviewed on the basis of best technical fit, lowest risk to implement and most economically advantageous. Proposals received after the submission closure date, or over £350,000 in value, will not be considered.

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

All Request For Quotation (RFQ) documents can also be accessed by logging in through the Scottish Water Delta e-sourcing webpage https://scottishwater.delta-esourcing.com/ and through the Response Manager section using the following Access Code: 6N8428575W.

About the buyer

Contact name

Paul McDonald

Address

6 Buchanan Gate
Glasgow
G33 6FB
UK

Telephone

+441414830344

Email

paul.mcdonald@scottishwater.co.uk