Published date: 28 February 2024
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Supply services of personnel including temporary staff - 79620000
Location of contract
B70 8SZ
Value of contract
£5,780 to £6,620
Procurement reference
IT-230-7868-(28/2/24) - SJA
Published date
28 February 2024
Closing date
6 March 2024
Closing time
5:30pm
Contract start date
18 March 2024
Contract end date
18 June 2024
Contract type
Service contract
Procedure type
Open procedure (below threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
Customer Service Advisor
Rate of Pay: Band D, ?13.02 per hour (PAYE)
Hours: 37 Hours per week
Location: 100 Oldbury Road, Smethwick, B66 1JE
Start Date: ASAP
Contract type: Agency
Job Description and Personnel Specification are attached, which also provides more information above the role.
Brief description:
An opportunity has arisen for two Customer Service Advisor's to join the Adult Social Care Enquiry Team on a temporary basis.
This role is for 37 hours per week and the service operates 9am to 5.30pm Monday to Thursday and 9am to 5pm on Fridays. The Enquiry service operates a hybrid working approach.
The post involves delivering an enhanced customer experience to people accessing Adult Social Care, that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to:
o deal with incoming calls and process requests for services from all customer enquiries across multiple channels,
o be an active listener, with clear communication skills,
o have excellent IT skills as the role requires the use of numerous systems and applications
o be able to offer a service focused on customer experience and care
o You must have GSCE English and Maths or an equivalent qualification
A standard DBS check is required for this role.
This role will also fall inside of IR35
Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs.
Please note this advert is also out with our Master Vendor
You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice.
The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.
From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.
To submit your documents, you will be required to opt in.
For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.
If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.
Closing Date: Wednesday 6 March 2024 at 17.30pm
More information
Links
-
- https://in-tendhost.co.uk/sandwellmbc/aspx/
- Additional information on how to apply for this contract
Additional text
-
The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.
From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.
To submit your documents, you will be required to opt in.
For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.
If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.
Is a Recurrent Procurement Type? : No
About the buyer
Contact name
Sarah Adams
Address
1 Providence Place
West Bromwich
West Midlands
B70 8SZ
United Kingdom
Telephone
0121 569 6100
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Closing: 6 March 2024, 5:30pm
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