Published date: 26 April 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 16 May 2019

Contract summary

Industry

  • Education and training services - 80000000

  • Training services - 80500000

  • Training programme services - 80521000

    • Personal development training services - 80570000

Location of contract

E14 9SR

Value of contract

£200,000

Procurement reference

tender_170667/763665

Published date

26 April 2019

Closing date

16 May 2019

Contract start date

17 June 2019

Contract end date

31 May 2021

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Financial Ombudsman Service has a requirement for 2 training providers to support the delivery of enhanced customer service training initiatives. The primary focus will be for call handling training; with further requirements for other customer service related training e.g. persuading and influencing. These events may be delivered as standalone workshops, or part of a development programme at our London and Coventry locations.

More information

Links

About the buyer

Address

Exchange Tower
London
E14 9SR
England

Email

procurement.enquiries@financial-ombudsman.org.uk