Published date: 28 January 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 30 September 2020, 5pm

Contract summary

Industry

  • Research services - 73110000

  • Market research services - 79310000

  • Social research services - 79315000

Location of contract

London

Value of contract

£291,041.50

Procurement reference

tender_248014/921678

Published date

28 January 2021

Closing date

30 September 2020

Closing time

5pm

Contract start date

5 October 2020

Contract end date

30 April 2021

Contract type

Service contract

Procedure type

Call-off from a dynamic purchasing system

A mini-competition or direct purchase from a pre-established dynamic purchasing system.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

HMCTS has a requirement for a suitably qualified and experienced contractor (or contractors) to undertake research to provide robust evidence on court and tribunal users' characteristics, experiences and perceptions. This is required to improve HMCTS's understanding of remote hearing practices implemented during Covid-19 across all jurisdictions, and to make recommendations for use of remote hearings in the longer term.

The research is commissioned by HMCTS Customer Directorate (HMCTS-CD). There are two key parts to the research: quantitative and qualitative.

- Part 1: the quantitative research focuses on public users and requires contractors to carry out an online and telephone survey
- Part 2: the qualitative research requires contractors to interview both public and professional users about their experiences

More information

Attachments

Award information

Awarded date

30 September 2020

Contract start date

5 October 2020

Contract end date

30 April 2021

Total value of contract

£291,041.50

This contract was awarded to 1 supplier.

I.F.F. Research Ltd

Address

5th Floor, St Magnus House 3 Lower Thames Street London EC3R 6HD

Reference

Companies House number: 00849983

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

Ministry of Justice, Professional Services Category Team, CCMD, 1st Floor, 5 Wellington Place,
Leeds
LS1 4AP
England

Email

MoJProcurementProfessionalServices@justice.gov.uk