Published date: 7 March 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 16 February 2023, 12am

Contract summary

Industry

  • Business and management consultancy and related services - 79400000

Location of contract

Any region

Value of contract

£166,500

Procurement reference

BIP765820641

Published date

7 March 2023

Closing date

16 February 2023

Closing time

12am

Contract start date

27 February 2023

Contract end date

26 February 2024

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

British Business Bank is inviting interested Suppliers to tender for the provision of comprehensive customer journey maps for key processes across the Bank

This will include translation of' BBB processes into horizontal customer journeys (group-wide, cutting across product verticals), identifying:
How many customer journeys BBB has overall (in relation to the processes identified in batches 1-3); and
Which internal ('back-stage') processes underpin the delivery of which customer journeys

Further detail can be found on the Delta e-Sourcing Portal in the link below, all clarifications/submissions must be sent via the portal to ensure transparency and audit-ability.

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Award information

Awarded date

16 February 2023

Contract start date

27 February 2023

Contract end date

26 February 2024

Total value of contract

£166,500

This contract was awarded to 1 supplier.

Lens Consulting Ltd

Address

59 Westfield Street
Heckmondwike
WF16 9FB

Reference

None

Supplier is SME?

Yes

About the buyer

Contact name

Senior Commercial Manager

Address

Steel City House
West Street
Sheffield
S1 2GQ
UK

Telephone

02078985794

Email

leila.hodson@british-business-bank.co.uk