Published date: 9 June 2015

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 9 July 2015

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

North West

Value of contract

£0

Procurement reference

ITP15-07

Published date

9 June 2015

Closing date

9 July 2015

Contract start date

1 September 2015

Contract end date

31 August 2018

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The University is seeking to procure a student relationship management system which can deliver the following:

• To provide a system and associated business processes that will support the university to reach its retention benchmarks.
• To provide a system which will enable the use of online forms/self service facilities, workflow management, task assignment and follow up to manage and track student engagement.
• To provide dashboards of student information for personal tutors and other interested groups, such as Course Leaders.
• To capture information related to student interactions across Schools and Services; and retain a case history for each student.
• To provide reporting/analytics on student profiles/activity/data; to include student engagement/retention predictive analytics based on multiple factors.
• To improve related business processes ensuring they are effective and efficient.
• To provide an appointment booking facility (desirable, but not essential).
In terms of the technical environment, the majority of servers are virtual and hosted on the university VMWare 5.1 U1 infrastructure, with enterprise-class SAN and interconnect networking.
LIS standard server platforms are as follows:
Windows 2012 R2 Enterprise edition
Linux RHEL 5 or 6
Supported database platforms are as follows:
Oracle 11.2
Microsoft SQL Server 2012 (2008R2 is also supported)
Client
Approximately 5000 University client PCs running a secured Windows 7 image.
Client software applications are deployed via SCCM 2012.
Load Balancing
The university uses a Netscalar hardware load balancing solution.

General
The University would prefer a solution which is compatible with the above platforms and in addition, provides the following:
1. Single Sign On Authentication support: LDAP, ActiveDirectory or Shibboleth
2. Mobile device support across multiple OS e.g. IOS, Android and Windows Mobile.
3. The product should support resilience at as many levels as possible, i.e support database replication and VMWare VMotion etc.
4. Ideally the solution should be tested and certified to operate on a VMWare 5.1 U2 environment and will also consider a SaaS environment as appropriate.
Further Information
Student data is currently stored in many systems including the University Student Records System (Ellucian Banner), Agresso, TALIS, Blackboard, SAM (Student Attendance Monitoring system), Sentry (library Access control system), Syllabus Plus (Timetabling system), FIM/User Reg (Identity Management systems), OCAM (Accommodation system) and WhereScape Red data warehouse.

This is a open EU procurement process involving an eligibility selection stage. The full specification and supporting documents can be downloaded by registering and expressing your interest on the University's e-tendering system
https://in-tendhost.co.uk/universitycentrallancs/aspx/Home

More information

Links

Additional text

Firms are invited to study the requirement outlined in the tender documentation and provide their best bid to meet the needs identified. This is an EU open procurement procedure involving an eligible selection stage, and the ITT and full specification and supporting documents can be downloaded by registering and expressing your interest on the University's e-tendering system https://in-tendhost.co.uk/universitycentrallancs/aspx/Home

Award information

Awarded date

30 September 2015

Contract start date

30 September 2015

Contract end date

31 August 2018

Total value of contract

£259,350

This contract was awarded to 1 supplier.

Hobson's PLC

Address

Hobsons Plc
44 Featherstone Street
London EC1Y 8RN

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

University of Central Lancashire
Purchasing Office, Sizer House
Preston
PR1 2HE
England

Email

etenders@uclan.ac.uk

Website

https://in-tendhost.co.uk/universitycentrallancs/aspx/Home