Published date: 27 November 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 10 February 2020, 12pm

Contract summary

Industry

  • Interactive voice response software development services - 72212512

Location of contract

United Kingdom

Value of contract

£19,008,915

Procurement reference

SR262311167 (Lot 2)

Published date

27 November 2020

Closing date

10 February 2020

Closing time

12pm

Contract start date

28 August 2020

Contract end date

27 August 2024

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Provision of voice automation and voice biometrics services for HMRC's contact centre telephony platform.

More information

Previous notice about this procurement

Customer Contact - Telephony Services

  • Early engagement
  • Published 9 August 2019

Attachments

Award information

Awarded date

20 May 2020

Contract start date

28 August 2020

Contract end date

27 August 2024

Total value of contract

£19,008,915

This contract was awarded to 1 supplier.

NUANCE COMMUNICATIONS IRELAND LIMITED

Address

20 Merrion Road
DUBLIN
D04 C9E2
IE

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Liam Osborn

Address

Customs House Annexe,20 Lower Thames Street
LONDON
SS991AA
England

Telephone

03000532848

Email

liam.osborn@hmrc.gov.uk