Published date: 12 April 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 13 January 2021, 11am

Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

Location of contract

SW1 0ET

Value of contract

£0 to £198,000

Procurement reference

CR20139

Published date

12 April 2021

Closing date

13 January 2021

Closing time

11am

Contract start date

1 February 2021

Contract end date

20 August 2021

Contract type

Service contract

Procedure type

Call-off from a dynamic purchasing system

A mini-competition or direct purchase from a pre-established dynamic purchasing system.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

**THIS IS NOT A CALL FOR COMPETITION**

This was awarded under Crown Commercial Services Research Marketplace Dynamic Purchasing System RM6018.

Background

Broadly, the aim of this project is to better understand consumer detriment in the UK. We view consumer detriment as the harm or loss that consumers experience, when, for example,
• they are misled by unfair market practices into making purchases of goods or services that they would not have otherwise made,
• they pay more than what they would have, had they been better informed,
• they suffer from unfair contract terms or
• the goods and services purchased do not conform to consumers' (reasonable) expectations with respect to delivery, performance or quality, including product safety and authenticity.

Consumer detriment can manifest itself in many formats, such as a delayed delivery, substandard service or the purchase of a faulty item. Previous surveys suggest that millions of UK consumers experience some form of consumer detriment every year. Through this survey, we want to robustly quantify the problems' incidence and impact.

Award information

Awarded date

27 January 2021

Contract start date

1 February 2021

Contract end date

20 August 2021

Total value of contract

£198,000

This contract was awarded to 1 supplier.

NATIONAL CENTRE FOR SOCIAL RESEARCH

Address

35 Northampton Square
LONDON
EC1V 0AX
GB

Reference

Companies House number: 04392418

Value of contract

£198,000

Supplier is SME?

Yes

Supplier is VCSE?

No

Attachments

About the buyer

Contact name

Research

Address

Polaris House
North Star Avenue
SWINDON
SN21FF
England

Telephone

01793 867000

Email

Research@uksbs.co.uk

Website

www.uksbs.co.uk