Published date: 7 April 2020
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Software package and information systems - 48000000
Location of contract
London
Value of contract
£210,600
Procurement reference
PROC 75- 2019
Published date
7 April 2020
Closing date
28 August 2019
Contract start date
24 September 2019
Contract end date
23 September 2021
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
We require a supplier to work collaboratively within the CMA across IT colleagues and DFIS to provide an integrated and expert support solution for NUIX, Ringtail and Nimbus. The key outcomes include:
• Embed the correct processes and workflows for us to maximise usage of our Licenses and have a flexible support package to assist CMA users through this transition period of understanding the new environment.
• Support Nuix Case Management Strategy and Tactics.
• Provide proactive Nuix Monitoring.
• Provide Cloud Infrastructure Support.
• Proactively promote Knowledge Transfer to the IT and DFIS teams.
• Development of Customized Training Courses (number and focus to be agreed).
• Training Delivery and hosting/ updating on Nimbus LMS.
• Ongoing proactive Nuix Infrastructure (on-prem + cloud) Performance Optimisation Testing and Support.
Award information
Awarded date
11 September 2019
Contract start date
24 September 2019
Contract end date
23 September 2021
Total value of contract
£210,600
This contract was awarded to 1 supplier.
Softcat plc
Address
Fieldhouse Lane,
Marlow,
Bucks,
SL7 1LWReference
No reference - other
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Lee Sum
Address
Victoria House
Southampton Row
London
WC1B 4AD
England
Telephone
02037386697
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Closing: 28 August 2019
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