Published date: 2 September 2021
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Telecommunications services - 64200000
Location of contract
Scotland
Value of contract
£43,400
Procurement reference
2021-0113
Published date
2 September 2021
Closing date
20 July 2021
Closing time
5pm
Contract start date
30 July 2021
Contract end date
31 October 2021
Contract type
Service contract
Procedure type
Single tender action (below threshold)
A direct contract with a single supplier, without competition.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
IVR tuning will ensure that IVR continues to be effective as possible, particularly in relation to speech recognition accuracy to authenticate customers.
IVR optimisation ensures that the IVR process from beginning to end is operating optimally including all voice interactive modules and general DTMF menu options.
Award information
Awarded date
21 July 2021
Contract start date
30 July 2021
Contract end date
31 October 2021
Total value of contract
£43,400
This contract was awarded to 1 supplier.
SABIO LTD
Address
12th Floor,Blue Fin Building, 110 Southwark Street
LONDON
SE1 0SU
GBReference
Companies House number: 03644452
Supplier is SME?
Yes
Supplier is VCSE?
No
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Closing: 20 July 2021, 5pm
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