Published date: 30 December 2017
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Data analysis services - 72316000
Research and experimental development services - 73100000
Research and development consultancy services - 73200000
Location of contract
London
Value of contract
£15,000 to £25,000
Procurement reference
CQC PSO 151
Published date
30 December 2017
Closing date
16 January 2018
Contract start date
2 February 2018
Contract end date
30 March 2018
Contract type
Service contract
Procedure type
Competitive quotation (below threshold)
The buyer selects a group of potential suppliers to invite to tender.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
We are inviting quotations to develop a text mining tool which allows us to automatically identify those comments where the experience captured is of such severity that they should be immediately flagged for review or further action.
We will provide a data set of approximately 30,000 - 40,000 patient experience comments captured from 2014-2016 from our Share Your Experience website. These are coded for severity with about 300 flagged as serious. Similarly we have 22,000 comments from NHS choices for 2014-15 of which about 100 are flagged. The severe comments are associated with organizations (mostly acute hospitals) and also coded for sentiment. We continued to collect this data after 2016 but have not coded it but can make it available.
Although this tool is to be developed on available data sources we aim that it should be capable of being extended to other feeds in future which may include social media sources.
We are, therefore, seeking a single organisational partner with considerable knowledge of:
• using high volumes of information and, in particular, qualitative intelligence from people who use services and the public about the quality of their care.
The provider should, therefore, also have knowledge of the range information sources where people comment on the quality of their care (including specific sites such as NHS Choices and Care Opinion and more general locations such as facebook or twitter).
• analytical techniques to identify severity in high volumes of qualitative intelligence.
• significant risks to good quality care and how they can be identified. This should take into account both the sentiment of any comment and, importantly, the risks associated with the events being described.
More information
Additional text
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The requirement is set out in the Statement of Requirements of the tender document available at CQC e-Sourcing Portal: https://cqc-commercial.bravosolution.co.uk
If your organisation does not already have an account on the portal, please select 'Register Free' and complete the company information to request a user name and password. On receipt of your account details, you may search for this opportunity by project name and select 'Register Interest'.
To be considered as a Bidder you must complete and submit a Bid by the deadline of 17:00 16 January 2018.
Please allow sufficient time to make your return as late returns will not be permitted by the system.
About the buyer
Address
Citygate
newcastle upon tyne
ne1 4pa
England
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Closing: 16 January 2018
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