Published date: 9 February 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 11 March 2024, 2pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

Yorkshire and the Humber

Value of contract

£0

Procurement reference

20240209180956-104123

Published date

9 February 2024

Closing date

11 March 2024

Closing time

2pm

Contract start date

1 June 2024

Contract end date

31 May 2034

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Technology and Digital Transformation, in Wakefield Council, provides Information Technology (IT) services to the Council's technology users. The Council wishes to procure a software solution to support IT service management. The Council is undergoing transformation to improve existing IT processes and adopt new service management processes to provide a modern and responsive service to all users.

A phased approach to implementation will firstly enable the Council to continue to use the new system for incident, request, and problem management. This will include a 'self-service' portal for users to enable resolution of some issues without the need for intervention by the Councils technology teams. Secondly, the Council will use the new system to support the implementation of new working processes including asset management, configuration management database, change control, and a knowledge base.

The core solution must:

1. Be Cloud hosted by the Supplier;
2. Be hosted within the UK (United Kingdom) and compliant with relevant UK law;
3. Use additional multi-factor authentication or support Single Sign On using the Councils Azure Active directory

The contract period is expected to be from 1st June 2024 for an initial period of four years with two options to extend for up to a further three years each. The maximum contract length will be ten years.

The maximum budget for this Contract for the full 10 year period is £1,275,000 including all costs for implementation, go-live and annual fees.

To access this opportunity you must be registered on the Councils e-tendering portal https://uk.eu-supply.com/login.asp?timeout=1&target=/insidemain.asp. This is the only option for accessing the tender documentation for this procurement.

For support with registration or using the portal please contact the Mercell helpdesk either by email: uksupport@eu-supply.com or tel. 0800 840 2050 during office hours ONLY (09.00 to 17.00).

More information

Links

About the buyer

Address

Wakefield One, Burton street
Wakefield
WF1 2EB
ENG

Email

proebuck@wakefield.gov.uk

Website

https://www.wakefield.gov.uk/