Published date: 3 March 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 24 March 2021, 5pm

Contract summary

Industry

  • Call centre - 79512000

Location of contract

OL11 1RY

Value of contract

£60,000

Procurement reference

DN529649

Published date

3 March 2021

Closing date

24 March 2021

Closing time

5pm

Contract start date

3 May 2021

Contract end date

2 May 2023

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Background

Rochdale Boroughwide Housing's responsive repairs service is one of our most important functions as a landlord and we aim to deliver the service to a high standard which meets the needs of our tenants. Responsive repairs can be defined as "works to rectify or maintain a component in the fabric of the home which is faulty or requires a repair for which the Landlord is responsible".

It is our aim to deliver an efficient, effective and value for money responsive repairs service that complies with all relevant legislative and regulatory requirements.

Our repairs policy covers all areas with regards to the maintenance and upkeep of RBH properties, excluding gas servicing and empty properties maintenance. It clarifies the landlord and tenant responsibilities under the tenancy agreement and the service standards customers can expect from RBH. Our intention is to deliver the service effectively and efficiently in order to optimise the financial resources available to invest in the service.

More information

Links

Additional text

Please note that all correspondence must take place via the messaging service on www.the-chest.org.uk

About the buyer

Contact name

Stephen Camm

Address

Sandbrook House
Sandbrook Way
ROCHDALE
OL11 1RY
England

Telephone

01706 273726

Email

rbh.procurement@rbh.org.uk

Website

www.rbh.org.uk