Published date: 16 July 2019
This notice was replaced on 30 October 2019
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 30 October 2019)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Treasury services - 66600000
Administration services - 75100000
Miscellaneous business and business-related services - 79900000
Location of contract
East Midlands
Value of contract
£1,125,000 to £1,875,000
Procurement reference
TD1476
Published date
16 July 2019
Closing date
19 August 2019
Contract start date
1 December 2019
Contract end date
30 November 2022
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
Tenders are invited for the supply of Services in respect of Remote Revenues and Benefits Processing of Work Packages.
The Council requires a flexible arrangement to enable the allocation of a number of work packages on a regular basis and increased numbers on a call off basis at times of peak demand. This will consist of a range of work packages consistent with the day to day workload for a busy Revenues and Benefits division of a unitary Local Authority.
The Service Provider is required to provide the Council with an experienced and high quality service across a range of work packages within its Revenues and Benefits division. Where appropriate, all tasks will be done remotely via a secure link.
There are four work packages as follows:
• Work Package A - Housing and Council Tax Benefit (and Council Tax Support Scheme): processing;
• Work Package B - Housing and Council Tax Benefit (and Council Tax Support Scheme): quality checks of decisions made;
• Work Package C - Housing and Council Tax Benefit (and Council Tax Support Scheme): pre-audit quality checks to ensure subsidy assurance of decisions made on high risk claims;
• Work Package D - Council Tax: processing.
Estimated minimum volumes of items expected to be processed each week are detailed in the specification. These numbers are dependent on the work being available and, in particular, the Service Provider has to accept that there will be peaks and troughs in the supply of items by the Council. The Council will work closely with the successful Service Provider to manage these periods.
More information
Additional text
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Please note suppliers wishing to express interest and obtain the documentation must do so by 11.30pm on 15th August 2019. It is recommended that you express interest and obtain the documentation well before this time to allow sufficient time to prepare and submit a bid.
The deadline for returns is 10.00am Friday 16th August 2019.
Documents are available at www.eastmidstenders.org
Please search for TD1476.
Please note: we will only accept expressions of interest through the e-tendering system.
About the buyer
Contact name
Paul Hallsworth
Address
Corporation Street
Derby
DE12FS
England
Telephone
01332 643119
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