Published date: 24 February 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 11 April 2023, 2pm

Contract summary

Industry

  • Customer services - 79342300

Location of contract

London

Value of contract

£350,000

Procurement reference

BIP758533571

Published date

24 February 2023

Closing date

11 April 2023

Closing time

2pm

Contract start date

1 July 2023

Contract end date

30 June 2026

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The LLDC is seeking to engageThe LLDC is seeking to engage a Helpline specialist which shares our ambition for Queen Elizabeth Olympic Park ('QEOP') to be industry leading and benchmarked favourably against high performance estates, venues, and open spaces.

LS185 have proposed that the new helpline contact should also provide the service for Stadium venue enquires which are currently dealt with by the LS185 reception desk at entrance B.

The objective is to procure a best-in-class helpline service provider that who will provide a customer service freephone hotline and email response service over a three-year period with the option to extend for a further two years at LLDC's sole discretion.

More information

Links

About the buyer

Address

5 Endeavour Square
London
E20 1JN
UK

Telephone

+447834464416

Email

roberthughes@londonlegacy.co.uk