Published date: 17 December 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 20 March 2025, 1pm

Contract summary

Industry

  • System and support services - 72250000

  • Specialist training services - 80510000

  • Services furnished by business, professional and specialist organisations - 98110000

Location of contract

United Kingdom

Value of contract

£370,000,000

Procurement reference

CW104397

Published date

17 December 2025

Closing date

20 March 2025

Closing time

1pm

Contract start date

16 December 2025

Contract end date

15 December 2032

Contract type

Service contract

Procedure type

Competitive dialogue (above threshold)

Tenders are invited from pre-qualified suppliers after discussion of requirements and potential solutions.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The TSS supports traders to submit declarations via a digital platform with self-serve guidance and contact centre support on how to complete digital declarations. The service will be free to access for businesses moving goods between Northern Ireland (NI) and Great Britain (GB) under the Windsor Framework.

The Trader Support Service is made up of two key elements:
- System: A digital platform system to enable traders to submit information to meet requirements under the Windsor Framework.
- Service: Customer support service, providing information and guidance for businesses on how to submit compliant declarations and the steps they need to take to comply with regulations.

The contract services shall run for an initial period of 5 years, with the option to extend for two further periods of 12 months.

More information

Previous notice about this procurement

Trader Support Service

  • Opportunity
  • Published 17 February 2025

Award information

Awarded date

27 November 2025

Contract start date

16 December 2025

Contract end date

15 December 2032

Total value of contract

£245,186,136

This contract was awarded to 1 supplier.

Netcompany UK Limited

Address

33 King William Street, London, England, EC4R 9AT

Reference

Companies House number: 08568559

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Bhavina Patel

Address

100 PARLIAMENT STREET
LONDON
SS991AA
England

Email

bhavina.patel1@hmrc.gov.uk