Published date: 31 August 2023

Last edited date: 3 January 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 4 May 2023, 12pm

Contract summary

Industry

  • Call centre - 79512000

Location of contract

United Kingdom

Value of contract

£0 to £17,000,000

Procurement reference

WP2074.2

Published date

31 August 2023

Closing date

4 May 2023

Closing time

12pm

Contract start date

2 August 2023

Contract end date

1 August 2026

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Authority requires a user support solution to provide joined-up, real-time user support that can meet the needs of all Users should they encounter issues when using "GOV.UK One Login". The Authority is looking to collaborate closely with a Contractor to develop a contact centre solution.

More information

Attachments

Award information

Awarded date

2 August 2023

Contract start date

2 August 2023

Contract end date

2 August 2026

Total value of contract

£17,000,000

This contract was awarded to 1 supplier.

Hinduja Global Solutions UK Ltd

Address

Vantage London Great West Road Brentford TW8 9AG

Reference

Companies House number: 03017799

Value of contract

£17,000,000

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Commissioning Team

Address

The Whitechapel Building
10 Whitechapel High Street
London
E1 8QS
England

Email

commissioning-digital@digital.cabinet-office.gov.uk