Published date: 8 April 2019

Last edited date: 8 April 2019

Awarded contract - This means that the contract has been awarded to a supplier.

Closing: 14 April 2017

Contract summary


  • Travel services - 63515000

Location of contract

Any region

Value of contract


Procurement reference

Reference number: HO/15/02

Published date

8 April 2019

Closing date

14 April 2017

Contract start date

1 November 2017

Contract end date

31 October 2024

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



The Home Office is responsible, under the Immigration Act 1971 and the Immigration and Asylum Act 1999, for detaining and/or enforcing the removal of certain persons (returnees) from the UK.
Returnees (and when required security escort staff) are transported either by scheduled flights with commercial carriers or via chartered aircraft.
The core objective of the Travel Service is to manage the transport arrangements for those individuals being removed from the UK. There may also be a requirement to manage travel arrangements for other immigration/government purposes as required by the Authority e.g. for Prisoner Transfers overseas.
The Home Office sought commercial partner(s) for the provision of a range of travel booking services.
These services include (but are not limited to):
- Provision of a comprehensive travel service that complies with requirements and restrictions imposed in relation to the transportation of immigration passengers by carriers for scheduled flights;
- Provision of tickets for Service Users, taking into account restrictions imposed by individual airlines;
- Following detailed and specific individual airline procedures for obtaining refunds;
- Managing relationships with the carriers to maximise cost-effective opportunities;
- Provision of a complete Charter service as necessary;
- Providing hotel bookings as necessary.
The contract value of 5 690 193 GBP, is a whole life cost at today's price for the full contract period of 7 years (5 years initial period and two years extension). This value does not include pass through costs, which are estimated to be in the region of 200 000 000 GBP and are associated with purchase costs for tickets, chartering aircraft(s) and hotel bookings.

More information


Additional text

All previous published communication in relation to this communication is available within the "Document Family" link in the published award notice.

Award information

Awarded date

30 May 2017

Contract start date

1 November 2017

Contract end date

31 October 2024

Total value of contract


This contract was awarded to 1 supplier.

Carlson Wagonlit UK Ltd


Maple House, High Street, Potters Bar, Hertfordshire, EN6 5RF , United Kingdom



Supplier is SME?


Supplier is VCSE?


About the buyer


Home Office14th Floor, Long Corridor, Lunar House, 40 Wellesley Road