Published date: 18 November 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 26 February 2021, 4pm

Contract summary

Industry

  • Marketing services - 79342000

Location of contract

United Kingdom

Value of contract

£50,000

Procurement reference

Housing 21 Residents Surveys

Published date

18 November 2021

Closing date

26 February 2021

Closing time

4pm

Contract start date

19 March 2021

Contract end date

18 March 2022

Contract type

Service contract

Procedure type

Single tender action (below threshold)

A direct contract with a single supplier, without competition.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Housing 21 is a Housing Association which provides housing and care services to people in later life.

The organisation has existed for over 50 years, starting out as the Royal British Legion Housing Association. In 1992 we changed our name to 'Housing 21' and expanded our service offer to all older people, not just those with a services background. We changed our name to Housing & Care 21 in April 2014 to coincide with our 50th anniversary. In 2019, our name reverted to Housing 21 following feedback from residents that they did not like the word 'care' in the name.

We now manage over 20,500 extra care, sheltered apartments or bungalows in over 550 sites across England.

At the heart of Housing 21 planning, are frequent customer engagement exercises, which includes creating positive opportunities to listen to resident's experiences, then to feed this information back into planning.

With this in mind, Housing 21 is excited to launch this competition, in view of seeking to appoint a suitably qualified and experienced professional organisation to deliver its 2021 National Residents' & Leaseholders' Satisfaction Survey
This annual survey is important to Housing 21 as it acts as an "independent activity" that enables us to reflect on survey information, and understand where residents feel we have achieved well, and those areas where improvements should be made.

This information then forms a moderation plan that shapes our future, promoting quality experiences for residents.

Key requirements in this task include the following:

i. Consulting and recommendations on existing questionnaire in partnership with Housing 21

ii. Managing the survey logistics, i.e. its printing form, logistics distribution and returns Including two communications where required

iii. Analysis

iv. Then presenting outcome information back to the Executive team in the form of a presentation.

Bidders can access this opportunity by Registering or Logging into the Delta E-Sourcing Portal https://www.delta-esourcing.com/ and entering the access code: 43925TAW3G

More information

Previous notice about this procurement

Tender for the Provision of 2021 National Residents' & Leaseholders' Satisfaction Survey

  • Opportunity
  • Published 1 February 2021

Additional text

https://www.delta-esourcing.com/
Access Code: 43925TAW3G

Award information

Awarded date

18 March 2021

Contract start date

31 March 2021

Contract end date

30 March 2022

Total value of contract

£42,125

This contract was awarded to 1 supplier.

ACUITY RESEARCH & PRACTICE LTD.

Address

Acuity,P O Box 395
BARNSTAPLE
Devon
EX32 2HL
GB

Reference

Companies House number: 03503391

Value of contract

£42,125

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Sarah Carrington

Address

51-53 Hagley Road
Birmingham
B16 8TP
England

Telephone

0370 192 4000

Email

sarah.carrington@housing21.org.uk

Website

www.housing21.org.uk