Published date: 31 October 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 30 March 2023, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

East of England

Value of contract

£53,978.40

Procurement reference

tender_348230/1277436

Published date

31 October 2023

Closing date

30 March 2023

Closing time

12pm

Contract start date

31 March 2023

Contract end date

30 March 2026

Contract type

Supply contract

Procedure type

Single tender action (below threshold)

A direct contract with a single supplier, without competition.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This is a Contract Award Notice to communicate a contract award made by the Authority,
NHS Mid and South Essex Integrated Care Board, (hereinafter referred to as "the Authority") in compliance with their local standing financial instructions (SFIs).

This Contract Award is made by the Authority to Freshworks inc. for the provision of IT Service Desk Software Solutions. The contract term is for 3 years from the 31st March 2023 until the 30th March 2026. The aggregate contract value is £53,978.40 inc. VAT.

The provision of IT Service Desk Software Solutions includes affordable, configurable, ITIL4 aligned, IT Service Desk software solution. Featuring an intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, powerful self-serve portal with service catalogue & knowledge management, enterprise reporting, rich integration capabilities, smart automation, and AI/ML capabilities. Freshservice is device agnostic and available via Android/iOS apps.

The service includes base charges of £29,030.40. including £17,820 (Freshservice Pro) + £7,128 (FreshChat) = £24,948. Therefore the aggregate contract total is £53,978.40 inc. VAT.

This notice is being published to reflect the date by which the Authority has satisfied it's internal governance process and the Authority's signatures have been ascertained, not at the time of the proposed start-date of this contract.

The Authority is publishing this Contract Award Notice in the Contracts Finder in accordance with the Public Contracts Regulations 2015 (as amended by The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020) for spend above £30,000.

Award information

Awarded date

30 March 2023

Contract start date

31 March 2023

Contract end date

30 March 2026

Total value of contract

£53,978.40

This contract was awarded to 1 supplier.

Freshworks Inc.

Address

3rd Floor, Johnson Bldg, 77 Hatton Garden, London EC1N 8JS

Reference

Companies House number: 09338697

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

NHS Mid and South Essex Integrated Care Board

Address

Phoenix House, Christopher Martin Rd,
Basildon
SS14 3HG
England

Email

cariad.burgess@attain.co.uk

Website

https://www.midandsouthessex.ics.nhs.uk/