Published date: 8 January 2018

Closed future opportunity - This means that a potential contract has passed its approach to market date. A buyer can choose to consider any supplier interest or convert this notice into an opportunity ready for live procurement.


Approach to market date: 1 February 2018

Contract summary

Industry

  • Research services - 73110000

Location of contract

Any region

Value of contract

£0

Procurement reference

SR110169502

Published date

8 January 2018

Approach to market date

1 February 2018

Contract start date

2 April 2018

Contract end date

31 March 2020

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

HMRC is considering whether to issue a competitive contract notice to award a contract for the provision of the HMRC 2018-2020 Individuals, Small Business and Agents Customer Survey. This large-scale random probability survey is conducted annually covering 3 customer groups: Individuals, Small Businesses and Agents. The survey measures customer experience of dealing with HMRC as well as perceptions of HMRC's reputation and attitudes about compliance with the tax system. The survey has been conducted as a telephone survey but we are keen to explore alternative methodologies in particular online survey methods that retain a random probability approach.

More information

Spend profile

This table displays the spend profile of the notice
Financial year Budget
2018/2019 £0

Additional text

HMRC use a version of SAP Ariba Sourcing. If using HMRC's SAP Ariba for the first time, including suppliers who are registered on the wider SAP Ariba supplier network, will need to register at http:// hmrc.suppliereu.ariba.com/ad/register/SSOActions?type=full You may need to copy the web address directly into your browser. Once you have obtained "your account ID", email e.procurement@hmrc.gsi.gov.uk for the attention of James Gadsby, with your email information etc. Please note that access to the RFi may be delayed over the December 17/January18 holiday period. The RFi will close at 17:00 on 19.01.2018. HMRC will review the RFi responses and may invite suppliers to further discuss their responses at a Supplier Event.

About the buyer

Contact name

James Gadsby

Address

Ralli Quays
3 Stanley Street
Salford
M60 9LA
England

Email

james.gadsby@hmrc.gsi.gov.uk