Published date: 3 June 2019
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Software package and information systems - 48000000
Location of contract
Any region
Value of contract
£492,000
Procurement reference
ServiceDesk Software
Published date
3 June 2019
Closing date
15 February 2019
Contract start date
4 March 2019
Contract end date
3 March 2024
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
There is a requirement to replace the existing ITSM which is recognised as being obsolete, has very limited functionality & features and is not fit for purpose any longer to support the business' FMO and Modern Operations objectives. Prolonged use of the platform will lead to failure in operational capability of the IT teams involved in providing technology and digital services to the business units.
The new ITSM toolset is required to address the following challenges:
• Multi-instance cloud architecture with proven scalability for enterprises and state-of-the art advantages in security, reliability, and flexibility.
• Consolidate to a single system for complete visibility and provide a single source of reference for IT operations & infrastructure management
• Simplify and automate operations to spend more time on business strategy.
• Automate manual tasks to get more out of highly skilled workers.
• Extend the service model to create a shared services interface for all employee requests across the business.
• Reduce maintenance and support costs for assets, technology, and services.
• Improve efficiency and service response times/quality.
• Maximize return on financial, time, and resource investments.
• Define the ITSM process deployment Roadmap and develop a high-level implementation plan to best meet business priorities and support strategic initiatives.
The ITSM toolset requested must fully support and be compliant with the ITIL processes listed below:
Incident Management
Request Fulfilment
Service Portfolio Management
Service Level Management
Service Catalogue
Problem Management
Change Management
Release Management
Configuration Management
Event Management
Knowledge Management
Self Service Portal
The solution should be highly configurable and extensible, efficiently implemented, and easily upgradable, and offer:
• An intuitive, interface that is easily configured to adapt to a wide variety of workflows and processes.
• A single, integrated platform that can support rapid creation and deployment of codeless applications within and beyond IT.
• Deployment in a modular fashion, allowing the resolution of immediate business needs and the ability to access, configure, and build new applications as our requirements evolve.
• Multi-instance cloud architecture with proven scalability for enterprises and state-of-the art advantages in security, reliability, and flexibility.
• Upgrades that are delivered automatically and designed to be efficient and compatible with configuration changes and applied with minimal disruption to ongoing operations.
• Simple licensing that matches business IT teams' needs.
Award information
Awarded date
28 February 2019
Contract start date
4 March 2019
Contract end date
3 March 2024
Total value of contract
£492,000
This contract was awarded to 1 supplier.
Cherwell Software Limited
Address
43-45 Devizes Road,
Swindon,
Wiltshire,
SN1 4BGReference
Companies House number: 06960741
Value of contract
£492,000
Supplier is SME?
No
Supplier is VCSE?
No
Additional details
-
£295,000 over an initial 3 year term, potentially £492,000 over a possible 5 year term.
About the buyer
Contact name
Danny Carragher
Address
29-35 West Ham Lane
LONDON
E154PH
England
Telephone
0300 456 9998
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Closing: 15 February 2019
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