Published date: 23 October 2025

Last edited date: 23 October 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 31 August 2025, 12am

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

London

Value of contract

£42,792

Procurement reference

tender_509956/1526799

Published date

23 October 2025

Closing date

31 August 2025

Closing time

12am

Contract start date

31 August 2025

Contract end date

31 August 2026

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

ITSM tool used by DfT internal teams to manage requests.

Award information

Awarded date

23 September 2025

Contract start date

31 August 2025

Contract end date

31 August 2026

Total value of contract

£42,792

This contract was awarded to 1 supplier.

Freshworks Inc.

Address

2950 S. Delaware Street, Suite 201, San Mateo, CA 9440

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

33 Horseferry Rd
London
SW1P 4DR
England

Email

DDaT.CRM@dft.gov.uk