Published date: 31 August 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 8 March 2021, 12pm

Contract summary

Industry

  • Radio pagers - 32344220

  • Small scale radio systems services - 92213000

Location of contract

SE1 9RT

Value of contract

£507,486

Procurement reference

CF-0329700D0O000000rwimUAA1

Published date

31 August 2021

Closing date

8 March 2021

Closing time

12pm

Contract start date

23 August 2021

Contract end date

22 August 2028

Contract type

Supply contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Guys and St Thomas NHS Foundation trust require a replacement for the trust wide emergency speech bleep system. This system is a critical communication system providing vital time sensitive emergency response to one of the largest hospital trusts in the UK.

The replacement system MUST provide:
1. Stable real time communications to support the trusts emergency response teams
2. Communication across the two campus hospital sites.
3. 100% site coverage at the two main hospital sites and grounds. (Guys Hospital cam-pus, St Thomas' hospital campus)
4. Full resilience with no single point of failure
5. 100% service uptime
6. 24*7 support - See Appendix B for more Details
7. Full self-contained operation without reliance on external systems. E.g. the GSTT IT network. (the system can use the GSTT Network for monitoring and administration)
8. Critical spare components to be available on site and functionality validated annually.
9. A central management platform with service owners able to create, amend or delete teams and add devices and holders at both sites from either site.
10. A system capable of producing required reports daily, weekly, monthly and ad-hoc.
11. A support solution with a full service wrap with monthly service reviews. These monthly reviews to include incident reporting, usage stats, quality of service, capacity planning - AOB.
System Specifications:
 Approximately 200 devices configured across 30 groups with some devices configured in multiple groups with all users based on the 2 main hospital campus'
 The system should be primarily RF technology frequency based
 The system must not use WIFI signal as its primary mode of communication.
 The system must not use 4G/5G as its primary mode of communication.
Must haves:
 System must be capable of managing a minimum of 100 groups to be managed within the system. Supplier to detail maximum configuration capabilities. E.g. number of groups, individuals, and administrators that can be managed within the system.
 Devices must be capable of belonging to multiple/all response groups if required
 Alerts must be able to be sent out to devices or groups by telephone interface as the pri-mary method (The system should be able to deliver a backup alerts via other mediums such as sms via this solutions speech-to-text software).
 Supplier must provide robust devices
 The existing process for managing Emergency Bleep requests should be retained or im-proved
 24/7 Support desk backed up by remote and engineer-to-site support within agreed SLAs
 NHS (or similar critical organisation) reference site must be available for stakeholders to visit
 Guaranteed minimum 9 yrs. system support lifecycle
 The suppler must commit to undertaking all regulatory requirements / registrations

Award information

Awarded date

31 August 2021

Contract start date

23 August 2021

Contract end date

22 August 2028

Total value of contract

£507,000

This contract was awarded to 1 supplier.

Ascom (Uk) Ltd

Address

null

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Nicholas Hadziannis

Address

200 Great Dover Street
London
SE1 4BY
GB

Email

Nicholas.Hadziannis@gstt.nhs.uk