Contract

Contract summary

Industry

• Call centre - 79512000

Location of contract

London

Value of contract

£48,000

Procurement reference

MT224205

Published date

18 October 2021

Closing date

12 July 2021

Closing time

12pm

Contract start date

1 December 2021

Contract end date

1 December 2024

Contract type

Service contract

Procedure type

Open procedure

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

---

Description

Phoenix are seeking a supplier who can evidence an excellent track record of providing a 'high standard' of call handling expertise, sufficient resource and associated services knowledge to deliver a seamless telephone service OOH to Phoenix's residents (or persons acting on their behalf) outside of Phoenix's normal operating hours. The supplier will contribute to our aim of achieving great resident satisfaction in the upper quartile of our sector and assist us to improve the customer experience to meet the needs of residents. All services will be expected to maintain and demonstrate Phoenix's core values and project a non-judgemental empathetic approach to residents and exhibit a strong understanding of maintaining professional boundaries.

---

More information

Links

• https://www.mytenders.co.uk/search/show/search_view.aspx?ID=OCT162946
• Tender notice
• NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

---

Award information

Awarded date

18 October 2021

Contract start date

1 December 2021

Contract end date

1 December 2024

Total value of contract

£48,000

This contract was awarded to 1 supplier.

NPA

---

About the buyer

Contact name

Natasha Briscoe

Address

The Green Man, 355 Bromley Road
London
SE6 2RP
England

Telephone

+44 8000285700

Email

natasha.briscoe@phoenixch.org.uk

Website

www.phoenixch.org.uk/