Published date: 10 May 2018

Last edited date: 10 May 2018

This notice was replaced on 24 September 2018

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 24 September 2018)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Contract summary


  • World wide web (www) site design services - 72413000

  • Customer-care services - 79342320

  • Health and social work services - 85000000

Location of contract

East Midlands

Value of contract


Procurement reference


Published date

10 May 2018

Closing date

15 June 2018

Contract start date

9 July 2018

Contract end date

8 July 2021

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



The purpose of the Library of Information and Services is to support residents, service users, their families, and carers to understand how care and support services work locally, the range of options available, and how they can access care and support services. The contract is split into two Lots. Lot 1 is to provide a web-based library of information and a searchable directory of regulated, non-regulated, community and voluntary services in Lincolnshire. Lot 2 is to provide remote support via telephone, email and live chat/messaging, enabling residents to access information with support from trained advisors.

More information


Additional text

Quotations should be submitted electronically no later than 17:00 on 15th June 2018 through the Proactis ProContract tender portal which is a secure exchange module of the ProContract e-sourcing suite. The address is Submissions via the electronic Tender Portal cannot be accessed or opened by the Contracting Authority until after the deadline has expired. No documents can be uploaded to the Tender Portal after the deadline has expired; therefore there is no penalty for returning a submission early! It is strongly recommended that your submission is uploaded well before the deadline to ensure that failure of ICT/Servers/PC/laptop or similar does not result in your submission failing to be placed in the Tender Portal in time.

About the buyer

Contact name

Mark Fowell


Orchard House
Orchard Street


+44 1522554044