Published date: 2 September 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 September 2024, 11:59pm

Contract summary

Industry

  • Business and management consultancy and related services - 79400000

Location of contract

Any region

Value of contract

£367,000

Procurement reference

tender_436222/1400530

Published date

2 September 2024

Closing date

1 September 2024

Closing time

11:59pm

Contract start date

2 September 2024

Contract end date

3 March 2025

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The role of the CXJM team is to understand customer experience. This includes understanding how emotions and behavioural responses are impacted by DWP processes and obligations, and how DWP can use this insight to design services which best meet customer needs, whilst contributing to achievement of wider DWP priorities.

Award information

Awarded date

2 September 2024

Contract start date

2 September 2024

Contract end date

3 March 2025

Total value of contract

£367,000

This contract was awarded to 1 supplier.

Kainos Software Limited

Address

Kainos House, 4-6 Upper Crescent, Belfast, BT7 1NT

Reference

Companies House number: NI019370

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Department for Work and Pensions

Address

Caxton House, Tothill Street,
London
SW1H 9NA
England

Email

professional.services@dwp.gov.uk