Published date: 7 February 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 28 February 2020

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

Any region

Value of contract

£90,000

Procurement reference

ESC001-DN462739-04373273

Published date

7 February 2020

Closing date

28 February 2020

Contract start date

20 March 2020

Contract end date

31 March 2023

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

As part of the Research function we offer energy innovators and other customers access to a panel of respondents in order to obtain consumer feedback. The main reason why the panel has been built is the lack of, accessible or publicly available, end user, customers "behind the meter" information. If organisations are developing new products and services, the customer needs to be at the heart of their thinking, or at the very least be taken into consideration. Historically we have used a combination of software packages as the panel has grown and the internal and external requirements have developed. Initially the Consumer Insight team "piggy backed" the marketing communications software to send out emails and attach separate questionnaire links. This method of managing the communications and questionnaire data has meant a variety of unlinked data and databases being used. The manual process of de-duplicating and cleansing data still lends itself to a variety of errors and miscommunication.

ESC has been using a more integrated research and database software package which reduces the number of manual interventions and has reduced the number of human errors in the processes of running a research panel including database management, respondents management and the ability to access data quickly. Do not email ESC for the documents, they can be found here; Link to tender documents https://procontract.due-north.com/Advert?advertId=3b363899-9949-ea11-80ff-005056b64545

More information

Links

About the buyer

Contact name

Procurement Manager

Address

7th Floor
Cannon House, The Priory Queensway
Birmingham
B4 6BS
United Kingdom

Telephone

+44 1212033700

Email

procurement@es.catapult.org.uk

Website

https://es.catapult.org.uk/