Language Services

Contract summary

Industry

• General public services - 75110000

• Provision of services to the community - 75200000

Location of contract

England, Scotland, Wales

Value of contract

£48,756

Procurement reference

BTP/CON/527

Published date

5 May 2022

Closing date

18 February 2022

Closing time

12pm

Contract start date

29 April 2022

Contract end date

31 July 2022

Contract type

Service contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

Yes

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Description

BTP requires a single national supplier to provide a tailored, end to end solution for all language service requirements 24 hours a day, 365 days a year:

• Face to Face Interpretation Services (F2F)
• Translation/Transcription Services (TMS)
• Telephone Interpretation Services (TI)
• British Sign Language (BSL)
• Video Remote Interpreting (VRI)

Provision of interpreters is governed by the Police and Criminal Evidence (PACE) 1984. If a suspect requires an interpreter for interview or the taking of a statement BTP must arrange for one to be present.

The requirement shall also be available to victims of crime and witnesses and during daily / operational contact with members of the public as well as meet BTP's Welsh language translation (WLT) obligations.

As the contract will serve various business areas, in preparation for tendering, a number of business users and stakeholders have been consulted across B Division, C Division, Crime, Fatality Investigations, Justice, Custody, BTPA and Corporate Communications.

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Award information

Awarded date

28 April 2022

Contract start date

29 April 2022

Contract end date

31 July 2022

Total value of contract

£48,576

This contract was awarded to 1 supplier.

thebigword Group Limited

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About the buyer

Contact name

Cynthia Crawford

Address

25 Camden Road
London
NW19LN
England

Telephone

07515332625

Email

cynthia.crawford@btp.pnn.police.uk

Website

https://www.btp.police.uk/